Portal Help

How the guided start flow works, how progress is saved, and how to begin without knowing the exact service route.

Use guided questions when you are not sure whether the right next step is service, fitting, rental, retail, or advice.

Review saved services, add contact details, and submit a saved TheRink journey when it is ready.

Find the right payment path from a tag, work reference, direct payment link, or self-selected sharpening options.

Sharpening, repairs, mounting, blade adjustments, drop-off work, and other skate workshop requests.

Help when skates hurt, feel wrong, have been outgrown, or when you need advice before buying or upgrading.

Why fitting and buying advice asks about skating type, progress, current setup, comfort, and support needs.

Skate rental, hockey kit rental, advice-only starts, growth, beginner routes, and lower upfront cost options.

How kit and accessory requests combine shop links with TheRink advice before buying.

How sign-in works, what your login controls, and how mobile or Google sign-in relates to customer accounts.

How free adult, child, primary, and active skater accounts affect the account data shown in the portal.

Optional support plans, QuickDrop Passes, card states, benefits, and card links to accounts or skates.

How skate records are attached to an account and used for workshop work, cards, and service history.