Portal Help

How the guided start flow works, how progress is saved, and how to begin without knowing the exact service route.

Use guided questions when you are not sure whether the right next step is service, fitting, rental, retail, or advice.

Review saved services, add contact details, and submit a saved TheRink journey when it is ready.

Find the right payment path from a tag, work reference, direct payment link, or self-selected sharpening options.

Sharpening, repairs, mounting, blade adjustments, drop-off work, and other skate workshop requests.

Help when skates hurt, feel wrong, have been outgrown, or when you need advice before buying or upgrading.

Why fitting and buying advice asks about skating type, progress, current setup, comfort, and support needs.

Skate rental, hockey kit rental, advice-only starts, growth, beginner routes, and lower upfront cost options.

How kit and accessory requests combine shop links with TheRink advice before buying.

Use Skate Care to log skating sessions, skate feel, fit issues, edge observations, and check-ins for the active skater account.

Track time on the ice, session date, skates used, and practice focus so skate age and progression have context.

Record confidence, comfort, edge feel, fit feel, and session notes after skating.

Mark pressure, pain, rubbing, numbness, cramp, or other fit issues on a 3D foot map.

Answer guided questions to check whether skates may need resharpening or a technician check.

Use familiar figure-skating movements to check whether the current hollow feels deeper, shallower, or about right.

Use controlled hockey movements to check hollow feel, symmetry, grip, release, stopping, turns, and transitions.

Collect safe figure-skating observations about alignment, bent blade, or tracking symptoms for technician review.

Track selected pathways, programme levels, practice checklists, personal milestones, and practice time.

Review saved fitting reports and fit observations for the active skater account.

Answer guided questions to shortlist figure skate options based on level, fit, support, and buying context.

Answer guided questions to shortlist hockey skate options based on level, fit, support, and budget.

Create and save figure-skating routine drafts, then share selected routines when access is granted.

Manage consent-led sharing with verified support organizations such as coaches, fit specialists, and skate technicians.

Share selected routines and account items directly with trusted people outside a formal support organization.

List suitable second-hand skating items, manage seller listings, and review buyer enquiries.

Play a single-player hockey board game and practise simple hockey decisions away from the ice.

How sign-in works, what your login controls, and how mobile or Google sign-in relates to customer accounts.

How free adult, child, primary, and active skater accounts affect the account data shown in the portal.

Optional support plans, QuickDrop Passes, card states, benefits, and card links to accounts or skates.

How skate records are attached to an account and used for workshop work, cards, and service history.